We consider our Customer Care Specialists to have some of the most important positions within the company. Their interaction with customers, on a daily basis, is the lifeblood of our business. Without superior customer service and care, our business would not succeed.

This position may be for you if...

• You enjoy a highly competitive compensation structure including: Hourly base pay + monthly commissions as well as healthy mid-year and end-year performance bonuses
• You enjoy learning and actively participating in your continued developmental growth, including: 3 week paid training program
• You like responding to customer requests and inquiries with an upbeat, professional and respectful approach
• You are empathetic as well as diplomatic, with discretion and sound judgment being instinctive
• You enjoy giving customers information and educating them on products and their benefits
• You like tailoring offers based on the individual needs of each customer
• You are patient, calm under pressure and able to work independently as well as within a team
• You enjoy using your developed skills and refined strategies to enthusiastically turn requests into increased revenue opportunities
• You thrive on succeeding and achieving monthly goals while keeping in mind the true value of a customer
• You have a can-do attitude and enjoy taking the time to explain procedures, identify problems, resolve billing issues, and forwarding adjustments
• You have keen communication skills, written and verbal as well as interpersonal expertise
• You pay attention to details and are willing to be flexible and adaptable to change

We believe you will be successful if...

• You have a High School Diploma or equivalent
• You are available to work Full-time hours Monday – Friday, with open flexibility between the hours of 9 AM – 7 PM
• You are at ease in a call center environment
• You have customer service/sales experience and are really, really good at engaging with people
• You have a talent for balancing multiple tasks and prioritizing effectively in a fast-paced atmosphere
• You have strong computer skills with the ability to type 30+ words per minute
• You are positive, personable, sincere and take a genuine interest in the people around you

*Pre-Employment Background and Drug Screens will be performed

We are looking for dynamic team players to join our Warehouse team. At Purity Products we offer the opportunity to work in a friendly, professional, fast paced high volume shipping environment. We are consistently rated A+ by the Better Business Bureau and take Great Pride in providing our customers with World Class Service! If you are a top-performer and want to be part of a vibrant, exciting environment with a fun atmosphere and competitive compensation package then the renowned PURITY PRODUCTS team is the place for you!

Essential Job Functions

• Sorting out and assembling customers’ orders
• Restocking inventory bins and promotional literature
• Assembling boxes
• Moving products in and out of the picking area as needed
• Moving trash from the area as needed
• Assistance with runs and specialty team efficiency
• Stacking orders onto pallets, ensuring proper placement and securement
• Maintaining a clean and safe working environment

Physical Demands

• Must be able to grasp, push, pull, reach above shoulder height, and lift heavy loads of 50+ pounds
• Ability to walk at length throughout the warehouse and building
• Must be able to stand, reach, bend and twist without restrictions

Qualifications and Skills

• Prior large-scale distribution and warehouse experience is required
• Must be available and able to work a full-time flexible schedule between the hours of 7:00 AM – 5:00 PM, Monday – Friday. Actual schedule to be assigned by manager. Schedule can change based on business needs
• Excellent communication skills are a must
• Flexibility to rotate responsibilities within the department
• Adept at working in a fast-paced environment
• Attention to detail including: speed, accuracy in counting and verifications are essential
• Ability to interact with co-workers in a positive, productive and cooperative manner while encouraging teamwork is required

Benefits

• Competitive starting rate
• Friendly, professional warehouse environment
• Excellent comprehensive Benefits package that includes: Paid meal breaks, Medical/Dental/Vision, 401k, LTD/STD, Life insurance/AD&D, Paid Time Off
• Access to try products FREE, employee discounts on all products
• A relaxed environment with recognition, rewards and fun events. Think seasonal chess tournaments, basketball games, picnics, pizza parties, holiday events and wearing jeans and sneakers to work
• Yearly merit and bonus review based on performance
• A company culture with integrity and values you can take pride in

*Pre-Employment Background and Drug Screens will be performed

We are looking for a full-time on-site Email Marketing Manager to join our team. This person will come with fresh ideas to develop, manage and drive sales and increase LTV through email marketing campaigns. We desire an innovator who is passionate about email marketing and is energized at the thought of creating, strategizing and executing email marketing programs. The Email Marketing Manager is responsible for managing the organization’s email marketing campaigns and maximizing revenue opportunities from the company’s CRM and customer database.

Responsibilites

• Create and manage the email marketing calendar
• Coordinate the production of email creatives with design and copywriting teams
• Find and evaluate new technologies and services to help optimize and grow email program
• QA emails before they are deployed
• Manage ongoing testing of subject lines, offers, creatives, copy, and other testable variables. Present findings and implement winners
• Report on effectiveness of all email programs by measuring, monitoring, and tracking all email KPIs
• Collaborate on design and functionality of landing pages
• Knowledge of email deliverability a must
• Request and QA promotional codes needed for email programs
• Lead transition from traditional email approach to a more automated approach targeting customer behaviors and profile attributes
• Strategize, set up, QA, and deploy automated drip campaigns
• Identify opportunities, then develop and deploy strategies to grow email list
• Identify opportunities, then develop and deploy strategies enhance email list with rich segmentation data

Requirements

• 4+ years of experience in digital marketing
• 2+ years of experience hands-on in email marketing
• Knowledge and use of marketing automation tools/services
• Knowledge of Google Analytics
• Hands on experience with HTML
• Bachelor’s Degree (Marketing/Business or related field)

Benefits We Offer

• Competitive compensation
• Yearly Bonus based on performance
• Casual attire throughout the workweek
• Friendly, team-oriented culture
• Medical/Dental/Vision/401K
• LTD/STD, Life Insurance and AD&D
• Paid Time Off/Sick Time/Paid Holidays

*Pre-Employment Background and Drug Screens will be performed