The Official Website of H.A. Joint Formula - FAQ

Frequently Asked Questions

1.

How long has the company been in business?

2.

How do I return a product? Do I need an authorization code?

3.

How long should it take to receive my order?

4.

How do I request a catalog?

5.

How much does shipping cost?

6.

How do I pay? Is it secure?

7.

How do I contact Customer Service?

8.

How do I track my order?

9.

What is your Returns Policy?

10.

What is Purity Products' privacy policy?




1.

How long has the company been in business?

 

Purity Products® was established in 1993.

2.

How do I return a product? Do I need an authorization code?

 

To ensure proper crediting of your account in an expedited manner a return authorization code is required for all returned merchandise. it's easy to get one though, just call our Customer Care department at 1-888-769-7873 and they will give it to you right away. Include your return authorization number with the merchandise you are returning.

3.

How long should it take to receive my order?

 

It takes around 5-10 business days after we have received your order.

4.

How do I request a catalog?

 

If you would like to receive our 24 page full color catalog send a business sized envelope with 2 stamps to:

Purity Products
Attn:Catalog Dept
200 Terminal Drive
Plainview NY, 11803

5.

How much does shipping cost?

 

The standard charge for ground shipping is $4.95.

6.

How do I pay? Is it secure?

 

We accept Visa, MasterCard, Discover, American Express and electronic checks as valid forms of payment. If you wish to pay by check you can call our 24 hour toll free number at 1-800-769-7873. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). Your personal financial information necessary to complete your transaction is transmitted over the Internet in a safe and encrypted format using the latest security techniques.

7.

How do I contact Customer Service?

 

You can email Customer Service at customercare@purityproducts.com or call Our Toll Free number (1-888-769-7873) Available Mon-Thu 9am-9pm EST Fri-Sat 9AM-5PM EST.

8.

How do I track my order?

 

You can track your orders by clicking here.

9.

What is your Returns Policy?

 

Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Call or email for a Return Authorization # before returning. A $10.00 processing fee will be applied to all returns sent without an RA#. Call Customer Care at 1-888-769-7873 or email customercare@purityproducts.com. Please note shipping charges are not refundable.

10.

What is Purity Products' privacy policy?

 

To see our privacy policy, please click here

*- These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
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