1. How long has the company been
in business?
Purity Products was established in 1993.
2. How do I return a product? Do I need an authorization
code?
To ensure proper crediting of your account in an expedited
manner a return authorization code is required for all
returned merchandise. it's easy to get one though, just
call our Customer Care department at 1-888-769-7873 and
they will give it to you right away. Include your return
authorization number with the merchandise you are returning.
3. How long should it take to receive my
order?
It takes around 5-10 business days after we have received
your order.
4. How do I request a catalog?
If you would like to receive our 24 page full color
catalog send a business sized envelope with 2 stamps
to:
Purity Products
Attn:Catalog Dept
200 Terminal Drive
Plainview NY, 11803
5. How much does shipping cost?
The standard charge for ground shipping is $7.95.
6. How do I pay? Is it secure?
We accept Visa, MasterCard, Discover, American Express
and electronic checks as valid forms of payment. If
you wish to pay by check you can call our 24 hour toll
free number at 1-800-769-7873. We employ the Internet's
strongest security technologies, including Secure Sockets
Layer (SSL). Your personal financial information necessary
to complete your transaction is transmitted over the
Internet in a a safe and encrypted format using the
latest security techniques.
7. How do I contact Customer Service?
You can email Customer Service at customercare@purityproducts.com
or call Our Toll Free number (1-888-769-7873) Available
Mon-Fri 9am-9pm EDT Sat 9am-5pm EDT.
8. How do I track my order?
You can track your orders by clicking here.
9. What is your Returns Policy?
Refunds cheerfully provided on all used or unused bottles
returned within 60 days. Call or email for a Return
Authorization # before returning. A $10.00 processing
fee will be applied to all returns sent without an RA#.
Call Customer Care at 1-888-769-7873 or email customercare@purityproducts.com.
Please note shipping charges are not refundable.
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